The ToolBank strives to be the premier tool lending resource, serving all charitable organizations in its metropolitan area.
The ToolBank achieves its mission and vision through:
Tool Stewardship – we will assertively steward ToolBank resources so as to maintain inventory value, promote long-term viability, and ensure responsible usage and care of the tools by the borrower.
Superior Customer Service – we will be accessible, professional, communicate clearly and execute with excellence and accuracy so as to exceed the expectations of all member agencies, volunteers, donors and visitors.
Accountability – we are committed to demonstrating integrity with resources, finances, and relationships with the expectation that member agencies, volunteers, network affiliates, and donors will do same.
Community Strengthening – we will act collaboratively to ensure the best interest of the community, its members, and the national ToolBank USA affiliate network to strengthen the ToolBank brand and mission.